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Confirmed
Customer Service English (In-person)
Mon, Jun 1, 9 AM – Fri, Jun 5, 1 PM
2314 11th Avenue, Floor 3, Employment Services
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About
An important part of almost any job in Canada is interacting with customers. In this workshop, you will familiarize yourself with customer service expectations in Canada and improve your customer service skills by practicing specific scenarios. You will learn how to resolve customer complaints, ask open-ended questions, identify customer needs, and write professional emails and letters. You will also receive a Service Best certificate to include on your resume. What will you learn? This workshop offers a thorough explanation of requirements in fulfilling customer service duties such as: Using